Dear Water Concepts Team, we wanted to take this opportunity to commend your company for the outstanding job you did in revamping our fish pond. By our good fortune, we happened to chance upon your brochure when we were looking for a company to revamp our old koi pond which was getting too cramped for our koi. While other companies had submitted the same generic plans, yours stood out with its attention to details especially with regards to the design of the compartmentalised bio-filter. From the initial consultation, Anita and team were very accommodating to what we had in mind, while offering a lot of their valuable koi pond design input and they came up with a beautifully designed fish pond.
Your whole crew were very polite and efficient during every phase of the construction. Your elderly foreman is a master craftsman and he took great pains to ensure every tile fit perfectly. And your supervisor was very patient in going through every part of the above ground koi pond with us after the fish pond was completed. The fact that Water Concepts even provide an instruction manual for the care of the koi pond shows your company’s attention to detail.
We also would like to thank Jazz for offering his expertise on koi keeping (koi pond bio-filter knowledge) and for taking the extra effort to make sure that our fish were ok after the transfer. The koi have settled in nicely and my family take great delight in watching them every day. Thank you for a job well done.
Dr Ng Wei Bunn & Regina (Submitted in Dec 2012)